DFM’s Project Unbolt will wrench newsrooms free from print worklow

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Digital First Media newsrooms are still largely print newsrooms with digital operations “bolted on.”

That truth hurt at a meeting in Denver last year, when DFM CEO John Paton used the description in a meeting of our company’s senior editors. Our newsrooms have made lots of changes to increase and improve our use of digital tools and our engagement on digital platforms. But I had to nod my head when John said it. I’ve visited all of our daily newsrooms and some of our non-dailies and the statement rang true.

Project Unbolt logoSo we’re going to take a massive wrench to the culture and workflow of our newsrooms and unbolt them. Welcome to Project Unbolt.

As John explained last week in his address to the Online Publishers Association, “Starting with some test sites we will work through every process, every workflow step of what makes a digital newsroom digital and make that the very core of what we do.”

I started working on the plan for Project Unbolt almost as soon as John used the metaphor. He was right and we needed to change our newsrooms’ culture and workflow so he couldn’t repeat that observation this year.

John told the OPA, “The newsroom of the future is not the current one dragged into it. It is going to be re-built from the ground up.”

So here is our plan for doing that: unbolting or rebuilding or whatever metaphor you want to use to change our newsrooms into that “newsroom of the future.” The plan will be updated as we benefit from more staff members’ ideas and as we learn from our successes and mistakes, but here’s the plan we’re starting with:

Mission

We need to “unbolt” Digital First newsrooms, so that they are Digital First in culture, processes and priorities. Though digital in focus, the operations should remain capable (as long as needed) of publishing print products, but the regional print operations will be what is bolted on to the core digital newsroom.

Strategy

We will identify key characteristics of an unbolted newsroom. All newsrooms will assess where they are in achieving those characteristics and identify goals to help them move toward unbolting.

I will guide that process for all newsrooms, but my primary role initially will be to embed for an extended visit to the New Haven Register, seeking to accelerate and guide that newsroom’s unbolting.

I also will work closely with three other newsrooms that will be working at the same time on their accelerated unbolting plan: the Berkshire Eagle, El Paso Times and the News-Herald in Willoughby, Ohio. I will make shorter visits to their newsrooms after the extended visit to New Haven.

I will continue guiding New Haven and the other pilots from afar and with occasional shorter visits, but I will move on to a different size and/or type of newsroom for a second extended visit.

Through a blog and training, we will share the unbolting lessons companywide and beyond.

Tactics

  1. Digital First Media’s senior editors have agreed on the general characteristics of an unbolted newsroom (recognizing that they will vary by size and other factors).
  2. Each editor (or perhaps the entire newsroom) will assess each newsroom by those characteristics on a scale of 1-5, with cluster and/or regional editor checking the score and discussing areas of disagreement.
  3. Each editor will choose three priority areas to work on where the newsroom scored low. Cluster editors and I will work with the editors to develop plans for raising those scores by at least two notches in three months.
  4. I will spend an extended period (about 6 weeks, most of February and March) at the New Haven Register, working with Matt DeRienzo and his staff to unbolt it completely and make it a model for the Digital First unbolted newsroom.
  5. At the same time, the Berkshire Eagle, El Paso Times and News-Herald will work on their own unbolting plans. I will make shorter visits to those newsrooms and assist in their unbolting from afar while I’m in New Haven.
  6. Local editors retain all authority for making day-to-day news judgments, assignments, etc. I will focus on working with editors to change newsroom operations such as processes and structure and may make staffing recommendations. I will work collaboratively with the local editors, with a shared understanding that a major purpose of this project is to push the editor and staff beyond their comfort zones.
  7. We will develop metrics before the project to measure as best we can changes in digital audience and engagement, print audience, digital and print revenue and other performance measures. We will also seek to measure changes in newsroom processes, production and culture.
  8. We will examine and consider changes in all newsroom workflows, including handling of local and Thunderdome content, promotion of content in social media and digital and print production.
  9. Project Unbolt will include some training by Thunderdome staff and/or external trainers.
  10. Project Unbolt probably will include some significant newsroom reorganization, but will concentrate more on what the newsroom does than on structure.
  11. Depending on the cluster situation of the newsroom, Project Unbolt will include some work with other newsrooms in the cluster, such as development of a cluster breaking news team or investigative team. The cluster and regional editors will be involved throughout the project, but especially in any changes that extended beyond the individual newsroom. The four pilot newsrooms have different cluster situations, so this might play out differently in each case.
  12. After completion of the first newsroom unbolting project, we will select a second newsroom for unbolting. The purpose of the second project will be fine-tuning based on lessons of the first project and applying the principles to a different type of newsroom.

Characteristics of an unbolted newsroom

Here are some characteristics of an unbolted newsroom (though the details might vary by size and other circumstances as well as by the creativity of the editor and newsroom):

Coverage and Storytelling

Newsroom efforts are focused on covering news and producing stories for digital platforms. Stories are live (when possible), interactive, visual and relevant.

Processes

Newsroom processes are designed to provide quality, accurate content quickly for digital platforms, with print editors harvesting and adapting digital content to produce print editions.

Engagement

Newsroom engages the community effectively through a variety of tools and techniques: social media, blog networks, crowdsourcing, curation, contests, live chats and in-person engagement.

Planning and Management

Meetings, budgets, staffing, training, goals and communication reflect the newsroom’s digital priorities.

Mobile

In planning and execution, newsroom staff thinks of mobile audience and delivers strong mobile content. Staff uses mobile tools to gather content and post from the field.

Standards

In processes, communications and discipline, newsroom reflects commitment to providing original (or attributed), accurate, verified content; to correcting errors quickly and transparently; to avoiding conflicts and disclosing unavoidable conflicts; to accountability.

I will elaborate on the six characteristics described above in a subsequent post.

Steve Buttry

By Steve Buttry

Steve Buttry is Digital Transformation Editor for Digital First Media. He oversees our efforts to transform newsroom operations and culture to more effectively pursue our digital goals. His duties include responsibility for social media and community engagement. He has visited most DFM newsrooms personally, leading workshops and coaching editors and other journalists in following the Digital First approach.

9 comments on “DFM’s Project Unbolt will wrench newsrooms free from print worklow

  1. Roman Heindorff

    Inspiring stuff. Any plans to connect with digitally-savvy students in the local areas you’re unbolting first? So much scope for having trainee journalists and editors staff validation processes (accountability –> credit).

    Reply
    1. Steve ButtrySteve Buttry Post author

      Excellent suggestion, Roman! Community engagement is a huge part of our strategy and engaging with students will certainly be part of that. Probably not “first,” though. We’re going to move ahead swiftly on multiple fronts, so lots of things will be happening at the same time.

      Reply
      1. Roman Heindorff

        Sounds sensible. We’d love to help as you explore different mechanisms for making your community-powered workflows scaleable (we’ve had some success at the college media level helping groups swarm around assignments with process – not chaos – guiding their work).

        Reply
  2. r fort

    the time it takes to research and write an intelligent, comprehensive and credible news story makes all of this “live” talk seem like jive talk. the biggest problem with the internet is the credibility of news sources….which is only amplified by the trendy material in this article.

    Reply
    1. Steve ButtrySteve Buttry Post author

      You’re welcome to your point of view, but you might want to check your own credibility. We maintain the same standard of accuracy in live coverage as we do in print stories. If you’re aware of errors we have not corrected in live coverage, please call them to the appropriate newsroom’s attention. But I think if you actually study some of our live coverage, you’ll find that your assumptions were what’s lacking in credibility.

      Reply
  3. Nelson Sigelman

    This is interesting, and a little overwhelming for those of us steeped in print forms. On the previous point. It appears that in the unbolted newsroom reporters are being asked, expected, to report directly from the scene of a news story. Over the years I have worked with reporters and interns of varying quality. It is just part of the business. The print editing process has a gate. Plenty of sloppy copy, poor reporting and errors have been stopped at that gate. I would like to hear a little more about the editing and vetting process in the unbolted newsroom. You send a young reporter to the scene. Before he or she begins tweeting away, is there some type of a deliberative process that is part of the current print model?
    Thanks.

    Reply
    1. Steve ButtrySteve Buttry Post author

      Nelson, you identify an important challenge we will face in this process. We don’t have all the answers yet, because the pilot newsrooms of Project Unbolt are an experimental experience. Our standard of accuracy doesn’t change: We publish verified facts. And, while we’d love to have the layers of editors we once had, the economic realities of today no longer support that and wishful thinking won’t bring them back.

      Some of the important challenges we face in Project Unbolt will be deciding where and how to apply our editing resources, how to uphold standards in live reporting and how to make reporters more responsible for the quality of their work. These are valid issues that are already part of our planning. We’ll report on our successes and mistakes as we address these matters. Thanks!

      Reply
  4. ron

    Where is the money coming from? Are these papers putting up paywalls? How do you plan to make it profitable? I have seen more fortunes lost to cocaine and community news sites than I care to recall. Your focus seems to be entirely on content, not revenue.

    Reply
    1. Steve ButtrySteve Buttry Post author

      Thanks for asking, Ron. Our CEO, John Paton, has blogged about our business approach: http://jxpaton.wordpress.com. My focus is on content, but our AdTaxi Networks is an excellent example of thinking differently about revenue, and it’s generating significant revenue to offset a large portion of the declining print revenue: http://www.adtaxinetworks.com/ Your use of cocaine as an analogy would be more appropriate if you had likened it to newspapers’ addiction to our former advertising and subscription revenue model. It doesn’t fit the entrepreneurial challenges of disruption at all.

      Reply

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